Shipping Policy

1. DOMESTIC SHIPPING POLICY:

Shipment processing time:

All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

Customs, Duties and Taxes:

store.chatterjeeandlal.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages:

store.chatterjeeandlal.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

2. INTERNATIONAL SHIPPING POLICY:

We offer international shipping to the following countries:

U.K., U.S.A. European Countries, Australia, U.A.E.

 

Shipment processing time:

All international orders are processed within 5 – 7 working days. Orders are not shipped or delivered on weekends and holidays.

If there will be a significant delay in shipment, due to situations beyond our control, we will contact you via email/telephone.

 

Shipping charges:

Shipping charges for your order will be calculated and displayed at check out.

 

Shipment confirmation and order tracking:

You will receive a Shipment Confirmation by email once your order has been shipped containing tracking details.

 

Import Duties and Taxes:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. store.chatterjeeandlal.com is not responsible for these charges if they are applied and they are the sole responsibility of the customer.

 

Refunds, returns and exchanges:

An order once delivered cannot be returned for refund. store.chatterjeeandlal.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.